Frank is the reason to buy here
I ordered Thousand Year Old Vampire and the parcel never arrived. Nine business days in, the tracking number led nowhere, so I contacted the shop through the website expecting the usual long wait for an answer.
Frank replied the same evening. He chased the postal service himself, came back with exactly what they had told him instead of a vague reassurance, and asked me to confirm my address before sending anything else so that the same mistake could not happen twice. A replacement copy was packed and shipped the next morning, at his own cost, with the tracking details sent to me without my having to ask. At no point in this did I have to follow up, repeat myself, or justify the complaint.
The original parcel then turned up after all. I wrote to tell him and offered either to pay for the second copy or to send it back. He asked me to pass it on to someone who would enjoy the game, and refused payment for it.
What I most want to highlight is how he handled the whole thing: quick, straightforward and genuinely kind, with no templates, no defensiveness, and without ever making the customer feel like a nuisance for a problem that was not hers. That is rarer than it should be.
The selection of games here is reason enough to browse the site, but Frank is the main reason I would recommend Netherbook to anyone. I will certainly be ordering again.
Nog niet gespeeld, maar heeft prachtige illustraties en duidelijke, simpele instructies.
I'm a very happy and returning customer! Frank goes above and beyond so I will continue shopping at Netherbook!
Snel, goed ingepakt en als bonus ook nog mooi verpakt met boekenlegger en persoonlijke boodschap. Top!
Frank was zeer vriendelijk, kundig en servicegericht in zijn communicatie met mij. Het bestelde pakket werd snel en goed verpakt verzonden, mét kleine persoonlijke noot. Ik heb mijn vaste TTRPG winkel gevonden!
Persoonlijke aanpak en correcte prijzen. Leuk winkelen hier voor de meer gerichte aankopen van onze niche hobby.
Many thanks for your great service. Keep expanding your library of products and success will surely come to you. You have a great taste and selection.
Consistently great service. Frank is an absolute legend in caring for the products he "curates", not sell. Thank you!
Excellent service overall. Eclectic selections, great item & delivery prices, packed and handled with care. My one-stop shop for TTRPG titles in the EU from now on!
Really happy that there’s a TTRPG store in the Netherlands that stocks so many different games. They have a great selection of all kinds of TTRPGs. I contacted them because I was looking for a specific book (Savage Worlds), and they responded quickly and helped me out a lot. I’ll definitely order here again (already did!). Netherbook will definitely be one of the first places I check for new TTRPG books. Keep up the great work!
Wederom blij met de aankoopervaring met Netherbook. Frank heeft een leuk aanbod van RPGs in de winkel, met ook titels die je elders in Nederland (of Europa) niet of amper kunt vinden. Een pareltje voor als je fan bent van RPGs.